Grills Terms and Conditions

FORMES — Terms of Service (TOS)

Read Before Purchasing – Legally Binding Agreement
By booking an appointment, placing an order, making any payment, or completing checkout, you agree to these Terms of Service. In person appointments sign a consent form to agree to the following.

These Terms supersede all verbal communication or informal agreements.

1. Definitions

  1. “FORMES” / “We” / “Us” / “Our” – FORMES Jewelry, its directors, staff, subcontractors, and subsidiaries. Including COLDFORMS Jewellery Ltd, FORMS and GRILLZ SUPPLY CO

  2. “Customer” / “Client” / “You” – The individual purchasing or receiving a custom grill or jewelry item.

  3. “Product” / “Piece” – Any grill, jewelry item, or service produced by FORMES.

  4. “Deposit” – Any money paid prior to or during the moulding appointment.

  5. “Mould” / “Impression” – A dental impression taken for the purpose of producing a custom grill.

  6. "Design Orientation" – The final artistic, structural, and aesthetic choices made by FORMES during production.

  7. "Fitting Appointment" – Any session where adjustments are evaluated or made.

2. Payments, Deposits & Financial Policy

2.1 Non-Refundable Deposit (Strict)

All payments made before, during, or after the moulding appointment—including booking fees, deposits, part-payments, and full payments—are strictly non-refundable.

Deposits immediately cover non-recoverable costs such as:

  • Precious metals and materials

  • Design work & CAD modelling

  • Laboratory work & mould creation

  • Artisan time and craftsmanship

  • Studio and operational expenses

  • Appointment slots reserved exclusively for the customer

By booking and/or paying, you agree these funds are used instantly and cannot be refunded under any circumstances.

2.2 Bespoke Work (Final Sale)

All FORMES products are custom-made using your unique mould and specifications.
Therefore:

  • All sales are final once a mould is taken

  • No refunds, cancellations, chargebacks, or exchanges are permitted

  • Custom work cannot be altered once confirmed

2.3 Cancellations & Rescheduling

  • Rescheduling is allowed with 24 hours’ notice

  • Any cancellation on missed appointments result in loss of all monies paid

  • No-shows are treated as cancellations

2.4 Final Balance

  • Your order must be paid in full before collection or shipment

  • FORMES may legally withhold the product until full payment is made

  • Unclaimed or unpaid orders may be disposed of after 60 days

3. Production Time Frames

3.1 Estimates (Not Guarantees)

  • Standard grills: 14–28 days

  • Complex designs or premium materials: up to 14 weeks and beyond*

These times are guides only, not deadlines.

The customer acknowledges that:

  • Extended time frames do not qualify for refunds, cancellations, or disputes

  • FORMES may restart pieces for quality standards (and may not always notify the customer)

  • High order volumes or complexities may extend production

3.2 External Delays

FORMES accepts no liability for delays caused by:

  • Material shortages

  • Supplier delays

  • Quality control

  • Workshop issues

  • Acts of God or external events

Delays do not invalidate these Terms or qualify for refunds.

4. Design Orientation, Artistic Discretion & Aesthetic Variance

FORMES grills and jewelry are handmade, sculptural pieces produced through artisanal craftsmanship. Due to the bespoke and artistic nature of our work:

4.1 Artistic Interpretation

The customer acknowledges that FORMES retains full creative and structural discretion over:

  • Final shape and contouring

  • Surface finish

  • Stone placement

  • Symmetry relative to the mould

  • Design orientation and angle

  • Craft choices required for strength and safe wear

These decisions are made to produce the best final result based on:

  • The natural anatomy and alignment of your teeth

  • Structural limitations of the design

  • Metal thickness and durability requirements

  • Artistic judgement based on years of experience

4.2 Expected Variations

As a handcrafted piece, natural variations will occur. These include, but are not limited to:

  • Minor asymmetry

  • Slight variance in shine, polish, or texture or tone

  • Differences between the original design concept and the final form

  • Variations in edge thickness or contouring

  • Differences between digital previews and the final handcrafted product

These are normal, expected, and not grounds for refunds, remakes, or disputes.

4.3 Differences Between Customer Teeth & Final Design

Because every customer’s dental anatomy is unique, the final piece may appear:

  • More curved or more straight

  • Thicker in structural areas

  • Slightly different from inspiration images

  • Adjusted to fit safely and securely

FORMES may modify the design as required for:

  • Wearability

  • Comfort

  • Proper fitting

  • Structural integrity

  • Artistic finish

FORMES’ final design decisions are binding and non-negotiable.

5. Fit, Adaptation & Completion Policy (Three-Phase)

FORMES uses a structured system to manage fit-related concerns.

5.1 Phase 1: Adhesive Fit Test (Required)

Customers must first attempt fitting the grill using Fixodent or Poli-Grip, as demonstrated.

If adhesive-fit is successful:

  • The piece is considered fully complete and accurately fitted

  • No remake or further adjustment is eligible

5.2 Phase 2: Grillz Fitting Appointment

If adhesive-fit does not resolve the fit concerns:

  • The customer may book a fitting/adaptation appointment

  • Minor structural adjustments may be made

Adaptations are limited to what is reasonable for the piece.

5.3 Phase 3: Final Assessment

If, after adhesive testing and adaptation:

  • The piece still does not fit the mould, and

  • There is no evidence of misuse, damage, or tooth movement,

Then a remake may be considered at the sole discretion of FORMES.

Important:

  • FORMES decides whether a remake is justified

  • FORMES decides whether a new mould is required (additional cost may apply)

  • FORMES decides whether the issue is customer-related

5.4 Timeline Reset for Adaptations/Remakes

If any of the following occur, the production timeline resets to Day 0:

  • Adaptation appointment

  • Customer-rescheduled appointments

  • Customer-requested changes

  • Remake (if approved)

  • Customer delay in responses

  • Missed or late fitting appointment

5.5 Completion of Order

Once the customer leaves with the piece:

  • The fitting agreement is complete

  • The order is fulfilled

  • Future fit changes are not eligible for adjustments, remakes, or refunds

  • Any damage post-collection is the customer’s responsibility

6. Reasonable Timeline Clause 

A timeline of up to 6 months from the date of moulding is considered reasonable and fair for completion of bespoke jewellery and grillz work.

This period resets if:

  • Adaptations are requested

  • Customer changes or delays occur

  • A remake is approved

  • Fitting appointments are missed or rescheduled

This clause protects both parties.

7. Health, Safety & Wear Disclaimer

  • Grills are fashion accessories only

  • They are not dental devices

  • Do not wear while eating, sleeping, drinking, or exercising

  • Customer is responsible for oral health and safe wear

FORMES holds no liability for dental movement, discomfort, or injury caused by misuse.

8. Liability Waiver & Legal Jurisdiction

By purchasing, you agree that:

  • You use the product entirely at your own risk

  • FORMES is not liable for direct or indirect damages

  • All disputes fall under UK law

9. Acceptance of Terms

By paying a deposit, attending a moulding appointment, completing checkout, or collecting your piece, you confirm that:

  • You have read and understood the Terms of Service

  • You accept all sections without exception

  • You understand the bespoke, non-refundable nature of the product

  • You agree to the reasonable timeline and reset conditions

  • You accept artistic discretion and design variance

  • You accept your responsibilities for fitting, wear, and care