FAQs
Frequently Asked Questions (FAQ)
Why is my piece taking longer than expected?
Each item is a highly technical, handcrafted piece of jewellery, made to exact specifications with a tolerance of less than 1mm.
Every piece goes through a meticulous multi-stage process, and at any point, if something isn’t perfect, it must be restarted from scratch.
This is the reality of working with precise, delicate materials and a blend of artisan craftsmanship and specialised techniques. If your piece is delayed, it’s likely because we are remaking it to ensure it meets the highest quality standards before it reaches you.
I need my piece by a specific date — what are my options?
Unless you have selected and paid for an optional Guaranteed Deadline Service of £80 all delivery dates are estimates only.
While we do our best to meet estimated timelines, they cannot be guaranteed - particularly during periods of high demand.
When will my piece be finished?
TIME LINES RE GUIDELINES ONLY - Not definitive deadlines and do not constitute grounds for refund.
Estimated timelines vary depending on the complexity of your order, our current workload, and the availability of materials. Our aim is to complete most orders within 14 - 28 days, though during periods of high demand such as £99 grillz promotion - this can extend to up to 12 weeks and beyond.
Orders involving CAD designs or diamonds may require an additional up to 4 weeks for processing.
If your piece requires further work or adjustments to meet our quality standards, it may take longer than originally estimated - but this ensures you receive a piece that is truly perfect.
You’ll always receive an email update as soon as your order is ready for collection or shipping.
How will I receive updates?
All updates are sent directly to the email address you provided at the time of order. If you haven’t received an email yet, it means your piece is still in production and there are likely no updates.
If it has been more than 8 weeks since you placed your order and you have not received an update, please contact our customer service team.
What if I have questions about my order?
If you can’t find the answer in this FAQ, please email info@formes.store.
Due to high volumes during busy periods, we may not be able to respond immediately, but we’ll always get back to you as soon as possible.
Important Notice on Communication
We’re here to help and are committed to delivering the best possible service.
However, any rudeness, aggression, or inappropriate behaviour toward staff will not be tolerated. As per our Terms of Service, this may result in your order being cancelled and your deposit forfeited.
Mutual respect ensures we can work together to deliver your order to the highest standard.