FORMES — Terms of Service

Read before purchasing — legally binding agreement

This is a legally binding contract that governs all grillz and jewellery sales made by FORMES. It is enforceable in the courts of England and Wales and will be relied upon and produced in evidence in the event of any legal proceedings, dispute resolution, chargeback rebuttal, or debt recovery action, should this become necessary.

If you attended an in-person appointment with FORMES, you will have signed a consent form confirming that you have read, understood, and agree to be bound by these Terms of Service. That signed confirmation forms part of the evidence of your agreement to this contract.

By booking an appointment, placing an order, making any payment, or completing checkout, you agree to these Terms of Service. In-person appointments require a signed consent form confirming agreement to the following.

These Terms constitute the entire agreement between you and FORMES in relation to your order and supersede all verbal communication or informal agreements made before these Terms were accepted.

Nothing in these Terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any other applicable consumer protection law. Where any provision of these Terms conflicts with a right you cannot lawfully waive, that provision is limited only to the extent required to comply with the law, and the remainder of these Terms continues to apply in full.

1. Definitions

"FORMES" / "We" / "Us" / "Our" — COLDFORMS Jewellery Ltd, a company registered in England and Wales, trading as FORMES, together with its directors, employees, and authorised subcontractors acting on its behalf. Any reference to trading names including FORMES, FORMS, or GRILLZ SUPPLY CO refers to the same contracting entity, COLDFORMS Jewellery Ltd, and does not create any separate contractual relationship.

"Customer" / "Client" / "You" — The individual purchasing or receiving a custom grill or jewellery item.

"Product" / "Piece" — Any grill, jewellery item, or service produced by FORMES.

"Deposit" — Any money paid prior to or during the moulding appointment.

"Mould" / "Impression" — A dental impression taken for the purpose of producing a custom grill.

"Design Orientation" — The final artistic, structural, and aesthetic choices made by FORMES during production.

"Fitting Appointment" — Any session where adjustments are evaluated or made.

2. Payments, Deposits & Financial Policy

2.1 Non-Refundable Deposit (Strict)

All payments made before, during, or after the moulding appointment, including booking fees, deposits, part-payments, and full payments, are non-refundable, save for any right to a refund that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable consumer protection law.

Deposits are applied immediately to cover non-recoverable costs, including:

• Precious metals and materials
• Design work and CAD modelling
• Laboratory work and mould creation
• Artisan time and craftsmanship
• Studio and operational expenses
• Appointment slots reserved exclusively for the customer

By booking and/or paying, you acknowledge that these funds are applied immediately to the above and are not refundable except as set out above.

2.2 Bespoke Work (Final Sale)

All FORMES products are custom-made using your unique mould and specifications. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel a distance or off-premises contract does not apply to goods made to the consumer's specifications or clearly personalised. Accordingly:

• All sales are final once a mould is taken, save for any statutory right that cannot lawfully be excluded.
• Custom work cannot be altered or cancelled once confirmed, other than through the fit, adaptation, and remake process set out in Section 5.
• This clause does not limit any right you have where a Product is faulty, not as described, or not fit for purpose, which is addressed in Sections 4 and 5 below.

2.3 Cancellations & Rescheduling

• Rescheduling is permitted with at least 24 hours' notice.
• Cancellations or missed appointments without at least 24 hours' notice result in loss of all monies paid, reflecting the non-recoverable costs already incurred by FORMES as set out at clause 2.1.
• No-shows are treated as cancellations.

2.4 Final Balance

• Your order must be paid in full before collection or shipment.
• FORMES may lawfully withhold the Product until full payment is made.
• Unclaimed or unpaid orders may be disposed of after 60 days, following reasonable written attempts by FORMES to contact the customer.
• Invoices issued under this clause or clause 2.5 must be paid within 14 days of issue to avoid further charges.

2.5 Chargebacks and Payment Disputes

FORMES is committed to resolving any concerns directly with clients and encourages clients to raise any issue first, in writing to info@formes.store, so it can be resolved promptly.

If a client initiates a chargeback or payment dispute with their card provider without first attempting to resolve the matter directly with FORMES in accordance with this contract, any fees charged to FORMES by its payment processor or card issuer as a result of that dispute will be passed on to the client, together with an administration fee to cover the time reasonably required to investigate the matter and prepare and submit evidence.

This contract governs all commissions placed with COLDFORMS Jewellery Ltd t/a FORMES. A chargeback is a process operated by the relevant card scheme and issuing bank, determining which party bears the cost of a disputed transaction as between the merchant and the bank. It is not a legal finding as to whether a customer is entitled to a refund, and it does not, of itself, discharge a customer's obligation to pay for goods and services properly supplied under this contract.

Clients should be aware that chargeback decisions do not always reflect the underlying merits of a dispute, even where FORMES has provided substantial evidence, including a signed job sheet and documented correspondence. Raising or maintaining a chargeback does not resolve a dispute as a matter of law and does not, by itself, prevent FORMES from pursuing amounts properly owed under this contract.

Where a chargeback is upheld in favour of the client, FORMES will:

• Invoice the client for the full amount of the original commission, together with the fees charged by payment providers and an administration fee, currently £50, in connection with the dispute;
• Where the resulting invoice remains unpaid after 14 days, refer the matter to debt recovery and, where necessary, pursue the outstanding sum through the County Court, including any associated costs and interest properly recoverable under English law.

The outstanding balance, including any fees and administration fee referred to above, must be settled in full before release or delivery of the Piece.

2.6 Refunds Where FORMES is Found at Fault

Where FORMES agrees to issue a refund, or is found by a court, ombudsman, or other competent authority to be at fault and liable to refund a customer, the value of any services already rendered in connection with the order will be deducted from the refund. This reflects work and materials genuinely committed to the order which cannot be recovered or reused by FORMES, regardless of the eventual outcome of the order.

Deductible amounts may include, but are not limited to:

• A moulding fee, currently £25, to cover the appointment, materials, and time involved in taking the impression;
• The cost of pouring and preparing the mould or model;
• 3D scanning costs, where a digital scan has been produced;
• CAD design time, where a design has been produced in Nomad Sculpt or any other CAD software;
• The cost of any metal, materials, or components already used or committed to the piece;
• Any other labour, laboratory, or production cost genuinely and reasonably incurred by FORMES on the order up to the point the refund is agreed or ordered.

FORMES will itemise these deductions on request. This clause applies in addition to, and does not replace, the administration and processor fees set out at clause 2.5 where the refund arises from a chargeback.

3. Production Time Frames

3.1 Estimates (Not Guarantees)

Standard production timeframes are estimated at 7–18 days from confirmation of design and mould. Designs using CAD work, premium materials, or bespoke detailing may take longer than this standard estimate. These timeframes are guides only and do not constitute a fixed deadline or delivery date; bespoke, hand-finished work is not a linear process, and the actual completion date may extend beyond the original estimate as a result. Section 6 sets out the maximum period considered reasonable for completion.

The client acknowledges and agrees that:

• Custom commissions frequently involve a process of remediation, adjustment, and back-and-forth between FORMES and the client to achieve the correct fit, finish, and quality standard, and each round of this process may extend the overall timeframe.
• FORMES retains discretion to extend production timeframes, within the limits set out in Section 6, as required to meet its quality standards, including where this involves remaking, adjusting, or restarting a piece, and is not obliged to notify the client each time this occurs.
• High order volumes, supply issues, or the complexity of an individual design may further extend production within the limits set out in Section 6.
• An extension of the estimated timeframe that remains within the reasonable period set out in Section 6 does not, of itself, entitle the client to a refund, cancellation, or chargeback, and does not constitute a breach of this contract.

3.2 External Delays

FORMES accepts no liability for delays caused by material shortages, supplier delays, quality control processes, workshop issues, or acts of God or other events outside its reasonable control. Such delays do not invalidate these Terms, and do not, of themselves, qualify for a refund, provided the reasonable timeframe set out in Section 6 is not exceeded.

4. Design Orientation, Artistic Discretion & Aesthetic Variance

FORMES grills and jewellery are handmade, sculptural pieces produced through artisanal craftsmanship. The matters set out in this Section 4 reflect the nature of bespoke, hand-finished work and form part of the standard by which the Product's quality and fitness for purpose is assessed under the Consumer Rights Act 2015.

4.1 Artistic Interpretation

The customer acknowledges that FORMES retains creative and structural discretion over final shape and contouring, surface finish, stone placement, symmetry relative to the mould, design orientation and angle, and craft choices required for strength and safe wear. These decisions are made to produce the best achievable result having regard to the natural anatomy and alignment of the customer's teeth, structural limitations of the design, metal thickness and durability requirements, and artistic judgement based on FORMES' experience.

4.2 Expected Variations

As a handcrafted piece, natural variation will occur, including minor asymmetry, slight variance in shine, polish, texture, or tone, differences between the original design concept and the final form, variations in edge thickness or contouring, and differences between digital previews and the final handcrafted product. These variations are normal and expected for bespoke handmade work of this kind and do not, of themselves, indicate a fault or a lack of satisfactory quality.

4.3 Differences Between Customer Teeth & Final Design

Because every customer's dental anatomy is unique, the final piece may be more curved or straight, thicker in structural areas, or otherwise different from inspiration images, than initially expected. FORMES may adjust the design as required for wearability, comfort, proper fitting, structural integrity, or artistic finish. FORMES' final design decisions, made on this basis, are binding, subject always to the fit and adaptation process set out in Section 5.

4.4 Metal Colour, Alloy & Supplier Variation

Precious metals used in FORMES products are sourced from professional industry suppliers. Due to fluctuations in supply chains, availability, and alloy compositions, FORMES may source metals from different suppliers or batches during production, and gold alloys may vary in tone depending on composition and refining process. Lighting conditions, polishing methods, and finishing techniques may also affect the perceived colour of the metal. Differences in metal tone between pieces, batches, or previously produced grills, and differences between digital previews or inspiration images and the final metal colour, are normal within the jewellery industry and do not, of themselves, indicate a fault.

5. Fit, Adaptation & Completion Policy (Three-Phase)

FORMES uses the following structured process to manage fit-related concerns.

5.1 Phase 1: Adhesive Fit Test (Required)

Customers must first attempt fitting the grill using a dental adhesive such as Fixodent or Poli-Grip, as demonstrated by FORMES. If the adhesive fit is successful, the piece is considered complete and accurately fitted, and no remake or further structural adjustment is available under this clause.

5.2 Phase 2: Grillz Fitting Appointment

If the adhesive fit does not resolve the fit concern, the customer may book a fitting or adaptation appointment. Minor structural adjustments may be made at this stage. Adaptations are limited to what is reasonable and appropriate for the piece and the concern raised.

5.3 Phase 3: Final Assessment

If, after adhesive testing and adaptation, the piece still does not fit the mould, and there is no evidence of misuse, damage, or tooth movement, a remake may be considered at the discretion of FORMES, exercised reasonably. FORMES will determine whether a remake is justified, whether a new mould is required (which may carry an additional cost), and whether the issue arises from a change in the customer's own teeth or circumstances rather than the Product.

5.4 Timeline Reset for Adaptations/Remakes

The production timeline set out in Section 6 resets to Day 0 where any of the following occur: an adaptation appointment, a customer-rescheduled appointment, a customer-requested design change, an approved remake, or a customer delay in responding to FORMES.

5.5 Completion of Order

Once the customer collects or is delivered the piece, the fitting agreement is complete and the order is fulfilled, subject to the notification window in clause 5.6. Damage occurring after collection or delivery is the customer's responsibility, save for any inherent fault present at the point of supply.

5.6 Issue Notification Window

Any concern, dissatisfaction, or issue relating to fit, comfort, or workmanship must be raised in writing with FORMES within 14 days of collection or confirmed delivery. Failure to notify FORMES within this period will result in the piece being treated as accepted and complete, and no further adaptation, remake, or assessment will be available under this clause, save for any statutory right that cannot lawfully be excluded by this provision.

Where FORMES has requested feedback, confirmation, attendance, or a response from the customer in connection with fitting, adaptation, or resolution of an issue, the customer must respond within a reasonable timeframe. If the customer does not respond for 7 consecutive days following reasonable attempts by FORMES to make contact, the order will be treated as satisfactorily completed and any open fitting, adaptation, or remake window will be treated as closed, subject to the fairness safeguard below.

Fairness safeguard: where the customer can demonstrate a genuine reason for their non-response, such as a medical emergency, travel, or other circumstances beyond their control, FORMES may, acting reasonably, allow the matter to be reviewed provided contact is re-established promptly.

6. Reasonable Timeline Clause

A period of up to 6 months from the date of moulding is agreed between the parties as reasonable and fair for the completion of bespoke jewellery and grillz work, having regard to the iterative nature of custom fitting described in Sections 3 and 5.

This period resets where adaptations are requested, where customer changes or delays occur, where a remake is approved, or where fitting appointments are missed or rescheduled, in each case in accordance with clause 5.4.

This clause is intended to give both parties certainty as to what constitutes a reasonable time for performance of this contract, and applies in place of any other period that might otherwise be implied by law, save to the extent any such period cannot lawfully be excluded.

7. Health, Safety & Wear Disclaimer

• Grills are fashion accessories only and are not dental devices.
• Grills should not be worn while eating, sleeping, drinking, or exercising.
• The customer is responsible for their own oral health and for safe wear of the Product.

FORMES is not liable for dental movement, discomfort, or injury arising from misuse of the Product or failure to follow the wear guidance above, save for any liability that cannot lawfully be excluded, including liability for death or personal injury caused by the negligence of FORMES.

8. Liability & Governing Law

Nothing in these Terms excludes or limits FORMES' liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under English law.

Subject to the above, and to the extent permitted by law, FORMES' total liability to the customer arising out of or in connection with an order, whether in contract, tort (including negligence), or otherwise, is limited to the total amount paid by the customer for the Product giving rise to the claim. FORMES is not liable for indirect or consequential losses that were not reasonably foreseeable to both parties at the time the order was placed.

By purchasing, the customer acknowledges that the Product is used at their own risk, subject always to the preceding paragraphs of this Section 8.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

9. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as deleted or modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the validity and enforceability of the remaining provisions will not be affected.

10. Acceptance of Terms

By paying a deposit, attending a moulding appointment, completing checkout, or collecting your piece, you confirm that:

• You have read and understood these Terms of Service;
• You accept these Terms in full, subject to any statutory rights that cannot lawfully be waived;
• You understand the bespoke, non-refundable nature of the Product as set out in Section 2;
• You agree to the reasonable timeline and reset conditions set out in Sections 3, 5, and 6;
• You accept the artistic discretion and design variance described in Section 4;
• You accept your responsibilities for fitting, wear, and care as set out in Sections 5 and 7.

If you attended an in-person appointment with FORMES, in signing the consent form provided at that appointment you signed this contract in full and are bound by every clause above, in addition to any acceptance arising from booking, payment, or checkout.